What types of clothing do you accept?
We accept all types of clothing that meet our quality standards. This includes items that are clean, fairly used, untorn, free of bubbling, and in good condition. We also accept brand-new clothing with original tags. Our goal is to ensure that all collected items can be effectively reused, repurposed, or donated.

What is the rate you pay for clothing?
We pay £0.65 per kilogram for all acceptable types of clothing. This is one of the highest rates in the industry, ensuring you get the best value for your unwanted items.

How does the collection process work?
The process is simple and convenient. Contact us to schedule a pickup at a time that works for you. Our team will come to your location, check the condition of your clothing to ensure it meets our quality standards, weigh your clothing on the spot, and pay you instantly based on the total weight.

How do I schedule a pickup?
You can schedule a pickup by contacting us through our website, via phone, or by sending us an email. We’ll arrange a time that suits you best for our team to come and collect your clothing.

Do I need to sort the clothing before collection?
While you don’t need to sort the clothing into specific categories, we ask that you ensure all items are clean, fairly used, untorn, free of marks, free from any clothing bubbles, and in good condition before collection. This is because some of the areas where these clothes are distributed have strict laws and regulations requiring high-quality clothing to be imported. By meeting these standards, we ensure compliance with these rules while also reducing landfill waste caused by the importation of low-standard clothing. This approach helps provide valuable items to communities in need while promoting environmental sustainability.

What happens if my clothes don’t meet the requirements?
If any items do not meet our requirements, our team will inform you during the pickup. These items will not be included in the weight calculation for payment.

What happens to the clothing after it’s collected?
Once collected, the clothing is sorted and processed. Usable items are donated to local charities and organizations, while others are repurposed or recycled into new materials, supporting the circular economy and reducing landfill waste.

How does recycling clothing help the environment?
Recycling clothing helps to reduce the amount of textile waste that ends up in landfills, which in turn reduces pollution and conserves natural resources. It also supports the circular economy by giving new life to old materials and promoting sustainable practices.

What if I need to reschedule my pickup?
If you need to reschedule your pickup, please contact us as soon as possible. We will work with you to find a new time that suits your schedule.

How can I contact customer support?
You can contact our customer support team through our website, by phone, or via email. We are here to assist you with any questions or concerns you may have.